Alison Kay Holistic Therapy Reflexology , Indian Head Massage, Reiki, Virtual Therapies,
Pampering and Workplace therapy
Mobile therapy in Surrey

Privacy Policy



Our contact details


Name: Alison Kay

Phone Number: 07941158826



The type of personal information we collect 


In order to give professional complementary therapy treatments, we will need to ask for and keep information about your health. We will only use this information for informing complementary therapy treatments and any advice we give as a result of your treatment. The information to be held is:


  • Your contact details
  • Medical history and other health-related information
  • Treatment details and related notes


How we get the personal information and why we hold it



Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • For informing complementary therapy treatments and any advice we give as a result of your treatment


We use the information that you have given us in order to:


  • Provide you with the best possible treatment options, support and advice. In some circumstances we may share this information with other health professionals connected to you but only if you consent to it.



Lawful basis for holding and using client information.










Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information is:


(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us by the above methods.

(b) We have a contractual obligation

(c) We have a legal obligation:

1.1 'Claims occurring' insurance: (records to be kept for 7 years after last treatment). 

1.2 Law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26)

1.3 CNHC requirements to retain information for 8 years. We will then dispose of your information by deleting it or shredding it.


(d) We have a vital interest

(e) We need it to perform a public task

(f) We have a legitimate interest (ie our requirement to retain the information in order to provide you with the best possible treatment options and advice)

As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under my membership of the following Professional Oraganisations - The Association of Reflexologists (AOR) and Complementary and Natural Healthcare Council (CNHC) and my Insurance Company the British Association of Beauty Therapy and Cosmetology (BABTAC) Confidentiality as defined in the above organisations’ Codes of Practice and Ethics.










How we store your personal information

Protecting your Personal Data

We are committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.

I will contact you using the contact preferences you give me in relation to:
• Appointment reminders (via text or email

Your Data Protection Rights

Under GDPR data protection law, you have rights including:

  • Your right to be informed - To know how your information will be held and used (this notice).
  • Your right of access - You have the right to ask us for copies of your personal information
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  •  Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances 
  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, under certain circumstances.




You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.









Please contact us at the contact details above if you wish to make a request.















Please note:

  • If you don't agree to your therapist keeping records of information about you and your treatments, or if you don't allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you
  • Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed
  • Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission





How to Complain


If you have any concerns about our use of your personal information, you can make a complaint to us aiding the details at the top of this page.



You can also complain to the ICO if you are unhappy with how we have used your date.


The ICO's address:


Information Commissioner's Office

Wycliffe House

Water Lane, Wilmslow




Helpline number 0303 123 1113


ICO website:

Please note that if you are aged under 16 please get your parent or guardians' permission before you provide any personal information to me.


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